18 Lecture

Q: What type of business is Connie's Convenience Store? a) Restaurant b) Supermarket c) Retail Store d) Clothing Boutique Solution: c) Retail Store Q: What challenges did Connie's Convenience Store face? a) Declining sales and profits b) Overstocked inventory c) Lack of parking space d) Increased competition Solution: a) Declining sales and profits Q: What strategies did Connie implement to attract more customers? a) Offering free home delivery b) Increasing product prices c) Expanding the store's floor area d) Reducing product variety Solution: a) Offering free home delivery Q: How did Connie address the overstocked inventory issue? a) Offering clearance sales b) Expanding the product range c) Reducing store opening hours d) Implementing stricter return policies Solution: a) Offering clearance sales Q: What impact did the implementation of home delivery have on the store's sales? a) Decreased sales b) No significant impact c) Increased sales d) Home delivery was not implemented Solution: c) Increased sales Q: What role did technology play in the improvement of Connie's store operations? a) It led to a decrease in customer satisfaction. b) It enabled better inventory management. c) It resulted in higher product prices. d) Technology was not utilized. Solution: b) It enabled better inventory management. Q: What measures did Connie take to retain customer loyalty? a) Offering discount coupons to new customers only b) Improving customer service and staff training c) Increasing product prices to accommodate loyalty rewards d) Offering loyalty rewards only to long-time customers Solution: b) Improving customer service and staff training Q: How did Connie handle the competition from larger supermarkets? a) Decreasing product variety to lower prices b) Implementing loyalty programs for selected customers c) Focusing on unique products and personalized service d) Closing the store during peak hours Solution: c) Focusing on unique products and personalized service Q: What was the impact of Connie's customer service improvements? a) No noticeable change in customer satisfaction b) Decreased customer satisfaction c) Increased customer satisfaction and loyalty d) Customer service improvements were not implemented Solution: c) Increased customer satisfaction and loyalty Q: What important lesson can be learned from Connie's Convenience Store case study? a) Home delivery services are not effective in increasing sales. b) Personalized service and unique products help in staying competitive. c) Reducing product variety leads to better inventory management. d) Technology is not essential for retail store success. Solution: b) Personalized service and unique products help in staying competitive.

Q: What were the challenges faced by Connie's Convenience Store? A: Connie's Convenience Store faced challenges such as declining sales and profits, overstocked inventory, and increased competition. Q: How did Connie's Convenience Store address the issue of declining sales? A: Connie implemented strategies like offering free home delivery to attract more customers and increase sales. Q: What measures did Connie take to manage the overstocked inventory? A: To address overstocked inventory, Connie offered clearance sales to clear out excess stock. Q: How did the implementation of home delivery impact the store's sales? A: The implementation of home delivery resulted in increased sales for Connie's Convenience Store. Q: How did technology contribute to the improvement of the store's operations? A: Technology played a role in better inventory management, helping the store to streamline its processes. Q: What steps did Connie take to retain customer loyalty? A: Connie focused on improving customer service and staff training to enhance customer loyalty. Q: How did Connie's store differentiate itself from larger supermarkets? A: Connie's store differentiated itself by offering unique products and providing personalized service to customers. Q: What impact did the customer service improvements have on customer satisfaction? A: The customer service improvements led to increased customer satisfaction and loyalty. Q: How did Connie manage the competition from larger supermarkets? A: Connie's store focused on its strengths, offering unique products and personalized service to stay competitive. Q: What lessons can be learned from Connie's Convenience Store case study? A: The importance of offering unique products, providing excellent customer service, and staying competitive in a challenging market.